🔐 Data Security

Ok Big's Privacy Policy — Your Data, Our Responsibility

You ok bigEverything about what information you provide on , where it goes, how it's used, and how it's protected — all explained clearly in plain English right here.

Last Updated: July 2026 Language: Bengali Reading time: ~7 minutes
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Our Commitment
Your Data Is Never Sold
256-bit SSL Encryption Active
Not Shared with Third Parties
You Can Delete at Any Time
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Fully Secured
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No Data Sales
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In Your Control
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Transparent Policy

1Policy Overview & Scope

This Privacy Policy ok big Applies to the platform (okbig.app) and all associated services. Ok bigBy registering or starting to use the service, you agree to this policy.

We believe protecting your personal data is not just a legal obligation — it is our ethical responsibility. That is why ok big Puts your privacy first at every step.

Take a moment to read this policy — you have the right to know how your information is being used.

2What Types of Data We Collect

Ok big Collects various types of information, broadly divided into two categories: what you provide directly and what is automatically collected while you use the platform.

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Identity Information

Name, date of birth, national ID number, address.

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Contact Information

Mobile number, email address.

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Financial Information

BKash/Nagad number, bank account details, transaction history.

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Gaming Activity

Play history, bet records, and win/loss data.

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Technical Information

IP address, device type, browser information, login time.

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Cookie Data

Preference settings, session data, and browsing patterns.

Important: Passwords are stored in fully encrypted form — ok big— no staff member can view your password.

3Why We Collect Your Data

Ok big No data is collected unnecessarily. Every piece of information we collect has a specific purpose:

  • Account Management: For registration, login, and identity verification.
  • Payment Processing: To ensure deposits and withdrawals are completed securely.
  • Legal Compliance: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
  • Customer Support: For troubleshooting and customer support.
  • Security: To prevent fraud and unauthorized access.
  • Service Improvement: To personalize your gaming experience.

4How Your Data Is Used

Ok bigOn , your data is used solely for the purpose for which it was collected. If it ever needs to be used for any other reason, you will be informed and your consent will be obtained in advance.

By analyzing your gaming activity data ok big It suggests games based on your preferences, offers relevant bonuses, and enhances your overall experience. This analysis is never shared with third-party advertisers.

If automated decisions are made using your data (such as account suspension), you have the right to object to that decision and request a review by a real person.

5Sharing Data with Third Parties

Ok big Never sells your personal data. However, limited information may be shared with trusted third parties as needed to operate the service:

  • Payment Processors: For processing transactions with bKash, Nagad, and our banking partners.
  • Game Providers: Pragmatic Play, Evolution, and other partners who assist in operating our games.
  • Cybersecurity Agency: For fraud detection and system security purposes.
  • Law Enforcement Agencies: Only upon a court order or valid legal directive.

All third parties listed above are bound by strict confidentiality agreements with us and may not use the data they receive for any other purpose.

Please Note: If any company claims that they are ok bigis requesting your information on our behalf — do not share anything without first contacting support.

6Cookies & Tracking Technologies

Ok big This site uses cookies and similar technologies to enhance your browsing experience and maintain site functionality.

You can disable non-essential cookies at any time through your browser settings. However, some features may not function properly as a result.

7Data Protection Methods

Ok big Follows the highest industry standards to protect your data, with security measures in place at both the technical and administrative levels.

  • 256-bit SSL/TLS Encryption: Used for all data transfers.
  • Encrypted Database: Stored data is kept in encrypted format.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Access Control: Staff have access only to the data they need to do their job.
  • Firewall & DDoS Protection: Protection against server-level cyberattacks.
In the Event of a Data Breach ok big Affected users will be notified within 72 hours and appropriate action will be taken.

8Your Rights

You have a number of important rights over your own personal data. Ok big respects these rights and is committed to helping you exercise them.

Rights Description How to Access
Right to Access Your Data The right to know what information we hold about you Submit a Support Request
Right to Rectification The right to correct inaccurate information Account Settings
Right to Erasure Permanent Deletion of Data Under Specific Conditions Contact Support
Processing Restrictions Right to Restrict Processing Contact Support
Data Portability Receive your data in a machine-readable format Contact Support
Right to Object Right to Object to Automated Decision-Making Contact Support

9How Long Your Data Is Retained

All necessary information is stored while your account is active. Even after account closure, certain data must be retained for a specified period due to legal obligations:

  • Transaction Records: 5–7 years as required by financial regulatory guidelines.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming Records: 2 years after account closure.
  • Communication History: 2 years after resolution.

After the mandatory retention periods above, your data is securely deleted.

10Children's Privacy

Ok big Strictly for adults (18+) only. We do not knowingly collect data from minors.

If it is found that a minor has created an account, that account and all associated data will be deleted immediately. Parents and guardians are advised to enable parental controls on devices accessible to children.

11Policy Updates & Notifications

Due to business changes, new technology, or legal requirements ok big This Privacy Policy may be updated. For significant changes:

  • Users will be notified at least 30 days before any changes take effect.
  • Notifications will be sent via email or in-app notification.
  • Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12Contact & Complaints

If you have any questions or concerns about this Privacy Policy ok bigContact the Data Privacy Team at:

  • Email: support@okbig.app
  • Live Chat: Available 24/7 via website or app
  • Response Timeframe: Typically within 3–5 business days.
Ok bigIf your issue remains unresolved after contacting , you may file a complaint with the data protection authority in your country.
Last Updated: July 2026

How Your Information Is Kept Safe

Protection at every step — from data collection to storage

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Data Collection — Only What's Necessary

Only the information required at the time of registration or payment is requested. No additional data is collected.

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Encryption — Instantly Applied

256-bit SSL encryption is applied to your data the moment it is received. It cannot be read by anyone while in transit.

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Secure Storage — In Encrypted Databases

Data is stored on our servers in encrypted format, with active firewalls and access controls in place.

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Regular Audits — by Third Parties

Independent cybersecurity experts conduct a full system review multiple times a year, and any vulnerabilities found are addressed immediately.

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Secure Deletion — Upon Expiry

Once the legal retention period expires, data is permanently and irreversibly deleted.

How We Protect Your Privacy

Protection proven in practice, not just in words

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End-to-End Encryption

Every byte of data between your device and our servers is encrypted — no one can intercept it in transit.

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Your data is never sold

Your identity, gaming activity, and financial information are never sold to advertisers or data brokers.

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Two-Factor Authentication

With 2FA enabled, no one else can access your account — even if they know your password.

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Transparent Data Use

You are always clearly informed of how your data is being used — no hidden purposes.

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Right to Data Deletion

Upon account closure, you may request the permanent deletion of all data beyond what we are legally required to retain.

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Regular Security Audits

A third-party expert team regularly tests our systems — any vulnerabilities discovered are fixed immediately.

Play safe, Join Ok Big

Register with ok big today with your data fully protected. Trusted by over 500,000 members.

Account Security FAQ

Two Important Questions About Passwords & Two-Factor Verification

If you've forgotten your password, click the "Forgot Password?" button on the login page. Enter the mobile number or email address you used during registration — an OTP code will be sent to you. Use that code to set a new password. The whole process typically takes 2–3 minutes. If you no longer have access to your mobile number or email, contact the support team — your identity can be verified via NID, after which a password reset can be arranged, though this may take a little longer. Make sure your new password is strong — use a mix of letters, numbers, and special characters.

Setting up two-factor authentication (2FA) is quick and easy — and it makes your account significantly more secure. ok bigAfter logging in to , go to "Account Settings" → "Security". There you'll find the option to "Enable Two-Factor Authentication". Two methods are available: SMS OTP (a code sent to your mobile on every login) or an Authenticator App (via Google Authenticator or Authy). The Authenticator App is more secure as it works without an internet connection. With 2FA enabled, even if someone knows your password, they cannot log in without physical access to your phone.
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